Policies

TRANSPARANCY & CLARITY

Our policy page provides transparent insight into our operations and practices






How we work

It provides insight into our guiding principles, such as transparency, integrity, and customer satisfaction.

Things to know

Additionaly, it outlines our company's registration details, including bankers, auditors, and any relevant associations or affiliations.

How it works

Enquiry  Booking & Cancellation

Browse our website, select your program, fill in booking details, confirm, and our team will call to finalize your requirements and connect you with a destination expert. No payment needed upfront.

Submit payment

After due diligence confirms your program and reservations, you'll need to pay via bank transfer or cheque, and provide your Aadhaar and PAN numbers. Our chartered accountant will issue certificates for tax reimbursement

Support while on tour

A dedicated person, fluent with your journey plans, transaction history, and special requests, will be assigned to you. They will provide daily support exclusively via WhatsApp.

Disputes & Resolution

Report your complaint, receive acknowledgment within 24 hours. Our team investigates, proposes a solution within 7 days, implements it upon approval, and follows up for satisfaction. Exclusive jurisdiction in the High Court of Madras for dispute resolution.

A structured approach in puting togeather a tour program to benifit all stakeholders.


At Duura Culture, our commitment to sustainable tourism is guided by the principles set forth by the World Tourism Organization (UNWTO). Our goals focus on creating a balanced approach that ensures economic viability, social equity, and environmental sustainability. Here are our sustainable tourism goals.

  1. Economic Viability: Ensure the long-term success and competitiveness of Duura Culture by offering unique and high-quality travel experiences that attract and retain customers.
  2. Local Prosperity: Maximize the economic benefits for host communities by prioritizing local suppliers and ensuring that a significant portion of our revenue supports local economies.
  3. Employment Quality: Create fair and rewarding job opportunities within the tourism industry, offering competitive wages and inclusive employment practices without discrimination.
  4. Social Equity: Promote equitable distribution of tourism benefits, ensuring that all community members, especially marginalized groups, gain from our activities and services.
  5. Visitor Fulfillment: Provide enriching and memorable travel experiences that cater to diverse interests and needs, fostering a sense of fulfillment and inclusivity among our visitors.
  6. Local Control: Engage local communities in the planning and decision-making processes of our tours, ensuring their perspectives and needs are integral to our operations.
  7. Community Well-being: Enhance the quality of life for local communities by supporting social structures, improving access to resources, and avoiding any form of exploitation.
  8. Cultural Richness: Respect, celebrate, and preserve the cultural heritage of the communities we visit, offering authentic cultural exchanges that enrich both travelers and hosts.
  9. Physical Integrity: Protect and enhance the natural landscapes of our destinations, avoiding any activities that could lead to environmental degradation.
  10. Biological Diversity: Contribute to the conservation of natural habitats and wildlife, ensuring our tours have minimal ecological impact and support biodiversity.
  11. Resource Efficiency: Implement sustainable practices across all operations to reduce water and energy consumption, minimize waste, and utilize renewable resources whenever possible.
  12. Environmental Purity: Maintain and promote the cleanliness of air, water, and land by minimizing pollution and encouraging environmentally friendly practices among our staff and travelers.


 

WORKING TOGETHER

We work with you to come up with the very best solutions for your challenges!

01

Registrar of Copanies

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02

Bankers

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03

Chartered Accountat & Company Secretary

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04

Association & Affiliations

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